업무경력및 주요업적

1986년에 대학을 졸업하고 유통업에서 30년간 근무하였습니다. 신세계 백화점 여성의류 부문을 거쳐, 1997년에 LG상사의 LG 마트 사업부로 입사하였습니다. 마트 사업부의 의류구매 팀장, 점장, 전략기획팀장을 경험하고, 임원승진 후 전략부문장, CVS사업부 영업부문장, SM사업부 영업부문장을 거쳐지금은 경영정보부문(CIO)과 인도네시아사업을 담당하고 있습니다. ●GS마트(할인점) 점장 역할을 통하여 현장 단위조직의 책임자로서 기본리더십을 익혔습니다. ●GS25 영업부문장을 통해서는 한층 무거워진 조직관리, 사업규모 확장, 경영성과 달성 등의 책임감을 경험 하면서 한층 더 성장하고 보람을 느끼는 계기가 되었습니다. 특히, 경쟁상황과 소비 트랜드를 감안한 다양한 New-Type편의점의 전개를 제안했고 성공적인 출범을 통하여 사업의 경쟁력 강화 및 구성원들의 전략적 마인드 제고에 역할을 하였습니다. 또한 가맹사업의 특성을 통해서 쌍방향 커뮤니케이션의 어려움과 중요성, IT와 물류를 포함한 전반적인 경영시스템의 섬세함과 정확도의 중요성을 새삼 인식하는 계기가 되었으며, 조직운영능력 측면에 서는 가맹경영주와 회사의 입장 사이에서 갈등하는 영업사원(OFC)들의 업무특성을 헤아리고 긍정적인 마인드로 업 무에 임하게 하는 Coaching Leadership을 발휘하여 조직전체의 분위기를 보다 긍정적으로 변화시킨 성공체험을 하였고, 감성적인 영업을 포함한 구성원들의 사고를 보다 유연하게 변화시키는 성과를 달성하였습니다. ●전략부문장 역할을 통해서 전략적 마인드, 기획력, 신규사업개발감각, M&A프로세스 등에 관한 지식을 습득했으며 , 기간 중 Watsons사업의 산파역할 및 경영개선을 위한 이슈개선, 수퍼 소형점포멧 개발및 론칭, 기업형 슈퍼마켓 규제대응을 위한 가맹사업 기획 등의 성과를 냈습니다. GS마트(할인점),GS스퀘어(백화점) 사업의 원만한 매각작업도 좋은 경험이었습니다. ●GS수퍼마켓 영업부문장 을 통해서는 현장의 현실을 정확히 파악하고 이를 바탕으로 일의 방향성과 우선순위를 명확히 선정하여 조직의 역량을 핵심업무에 집중시켜 업무의 생산성을 제고하는 것의 중요성을 깨달았으며, 중장기 성장을 위한 핵심역량의 육성과 단기 성과를 위한 비용절감 간의 선택의 어려움을 실감하였습니다. 또한, 조직운영 측면에서 상하간의 개방적인 커뮤니케이션의 중요성을 새삼 느꼈습니다. ●CIO(경영정보 부문장) 역할은 다소 생소한 역할이었습니다만 결론적으로는 저에게는 그 어떤 직무 보다도 소중한 경험을 하고 있습니다.현대 경영에서 IT의 중요성은 익히 알고 있었습니다만 CIO역할을 통하여 구체적으로 IT를 경험할수록 그 의미가 실감이 납니다. 조직에서 IT를 활용하는 방법에 있어서, 현업의 니즈를 정의하고 이를 해결하 기 위한 IT시스템을 구현하는 방법이 있고, 이와는 달리 이미 구현되어있는 최신 IT기술과 솔루션을 연구하고 이를 비즈니스에 어떻게 활용할지를 검토하는 방법이 있는데, CIO역할을 통해 제가 얻은 결론은 최신 IT솔루션을 먼저 공부하고 이를 활용한 비즈니스를 검토하는 것이 타이밍과 성과측면에서 훨씬 효율적이라는 것입니다. 왜냐하면 IT기술의 변화속도가 매우 빠르고 많은 선도기업들이 저희보다 먼저 같은 종류의 이슈들을 연구하여 비즈니스에 접목한 사례가 많이 있기 때문입니다. IT 비전문가로서 제가 회사에 기여한 가장 중요한 것은 IT부서와 현업간의 커뮤니케이션을 활성화했다는 것입니다. 현업부서는 IT를 이해하지 못한 상태에서 IT를 비용효율화의 대상으로 보고, IT부서는 전문성을 이유로 현업과 구체적이고 개방적인 쌍방향 커뮤니케이션에 소극적이었던 습관을 깨고 IT부서가 먼저 현업이 이해할 수 있는 쉬운 표현방법을 통하여 현업에 다가가는 노력을 했고, 지금은 IT에 관한 전사적인 이해도와 중요도가 향상되어 회사의 차세대 IT시스템 구축을 위한 ‘IT마스터플랜 수립’을 시작으로 IT부서가 비용부서가 아닌 사업가치 창출을 위한 주도적인 부서로서의 역할을 강화하였고 앞으로도 계속 노력하겠습니다. ● 2017년부터 2019년까지는 GS수퍼마켓 사업의 대표를 역임했습니다. 업태내의 경쟁, 온라인 쇼핑과의 경쟁, 각 종 비용의 급격한 상승 등 어려운 대내외 경영여건 속에서 단기적인 이익창출과 중장기적인 사업의 성장을 위해서 많은 고민과 노력을 해야 했든 힘들고 보람 있는 직장생활의 마지막 소중한 경험이었습니다.

Self Description(영문 자기소개)

Through 34-years of career in retail industry, I find myself as a seasoned executive with well balanced ability between field work and planning ability as a result of diverse experiences such as managing grocery store on/off line, updating and managing ICT as CIO, developing company-level strategy, heading franchise operation of convenience store. And I see myself highly customer-oriented because I started my retail career on the very field level such as sales manager, merchandiser, floor manager of ladies wear division of an department store, as well as general manager of hypermarket. While I successfully finished my career as an executive vice president of one of the biggest retail companies in Korea, I still want to pursue another proactive career leveraging my diverse experiences rather than just relaxing and enjoying the rest of my life. Among those experiences the last three years that I spent as a head of grocery store business means a lot to me because it was a good opportunity to accomplish meaningful results for both company and personnel level by making use of all the insights that I learned before. I had revitalized GS Supermarket division by re-orienting business paradigm from short term profit oriented defensive strategy to growth oriented active strategy by strengthening core competencies such as merchandizing competitiveness, employee empowerment etc. prioritizing customer needs compared to all the related interests. With the faithful contribution of empowered employees we made profits in more than ten years overcoming many huddles such as high minimum wage, hyper competition across the business formats. One of the most challenging positions throughout my career was CIO because I had no background with Information and Computer Technology to which I was assigned as a career development program. However, by leveraging my learning ability and consensus leadership I could develop and upgrade company level IT system to future oriented next generation level. Especially, narrowing the understanding gap between IT and business division by using plane languages instead of technical expressions happened to be a dramatic opportunity to earn the mind of executives including CEO. Another intuitive and challenging experience was the job of head of operation in convenience store business because managing 3,000 franchisee stores demanded totally different paradigm and operational system from other businesses operated directly by company such as department store and hypermarket. Every strategies and operational activities such as in-store promotion should be understood and accepted willingly by franchisees to produce intended results. It means every idea should be simple and still value-oriented. And another basic and inevitable management issue was empowering employees to have ownership about company and motivated enough to actively communicate with and persuade franchisees because every intention of HQ should be explained and coordinate by staffs called OFC(Operation Field Counselor) who is in charge of 12 to 15 stores each. And you also need very sophisticated management system to control thousands of stores not to mention detailed support system such as logistics and IT systems. Based on the friendly and fair organizational culture that I implanted this division has grown to have more than 13,000 stores and annual revenue of more than 9 billion us dollars. Another eight years that I spent as the head of strategy division was very productive experience because it gave me a chance to view business in more objective and future oriented perspective. Planning company and division level strategy, developing new business, and facilitating operational problems throughout hypermarket, supermarket(grocery store), and convenience store division demanded me to see things in totally opposite direction from my prior views set up mainly through operation and merchandising. Another position that I am proud of is that of store general manager of hypermarket(GS Mart). I enjoyed the position very much because for the first time in my life I felt like a big man burdened with heavy responsibility and big empowerment together. Especially the experience of being involved in opening a new store from the store planning to the opening and operating the store brought me a great deal of self-achievement. Making projected profits through active sales activities while controlling costs reasonably was most demanding job. Anyway, it was a valuable opportunity to develop bigger leadership and solid competencies to grow as a retailer. My best performance I think comes from leadership performance, or Human Resource Management. There are three principles in my leadership. The first one is being friendly in personal relationship while demanding discipline and hard work in job performance. This comes from my EQ oriented personality that tends to understand other people’s needs first by listening carefully and later make my position understood clearly. I always pursue perfect achievement in works by empowering employees through consensus building, and real consensus comes only when there are human level intimacy and credibility between you and your members. People need to be motivated by heart not by head to do their best. The second one is the balanced management of control and empowerment. Basically I think empowerment is the most important factor in leadership performance because it gives people opportunity to be creative, positive and still responsible to one’s work. Of course you need to control employee’s work under your guidelines to make sure he is headed in the right direction toward achieving ultimate purpose and targets such as profit and sales volume. The last one is doing together with staff members, or being in the front line in job performance especially in case of new projects, hard projects and service activities to customers. By being in physical sites I usually pursue consensus with members about business situation to motivate them and to develop right business direction itself. Another characteristics I am proud of myself is customer oriented service mind. Through 34 year’s experiences in retail business, I am very accustomed to view every activities in terms of service marketing. Based on the concept that customer satisfaction comes from every minor activities of employees in the fronline, not from big issues or events, I put great emphasis on training employees’ service mind and monitoring customer satisfaction through diverse channels such as customer panel, customer mail etc. Regardless of the formats of business I may join, I am sure I will always put customer satisfaction first. One more thing I’d like to mention about myself is that I put more emphasis on long term business by strengthening core competencies rather than on short term results. Of course, short term output is important in keeping business rolling especially in case of tight financial situation. However, many managers tend to sacrifice long term growth for the sake of short-term fruits just out of habit or for more personal interests. For the good future of both company and individual employee himself, the balance between long term growth and short- term achievement is inevitable. In case I have to choose one, I usually take long term business rather than short term one unless it is kind of emergency situation for the survival of business. Learning and self-developing has always been the fundamental of my growth. Leadership, Emotional Intelligence, Motivation, Empowerment, Negotiation, Strategy, Marketing, and Digital Technology have been my interests and they will be. I got familiar with English when I was in university by reading TIME magazine intensively and I enjoyed reading books written in English throughout my career to broaden and deepen my management insights. Having attended F.I.T., state university of New York, I can communicate in English well enough to do business with English. My best record in terms of English test is 955 TOEIC(1996) I have can survive with Japanese because being in retail business in Korea means frequent contacts with Japanese counterparts and periodical travel to Japan for benchmarking. My official record of Japanese fluency test is level one(highest level) of JLPT(2011) I have been studying Chinese for five years by myself and I am sure I can be fluent with it with a few months intensive study if necessary. Thank you very much for reading my somewhat long story.